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FAQ


How to put on our face mask

  1. Thoroughly wash your hands with soap and water. Use hand sanitizer if you do not have access to soap and water.

  2. Determine which side of the mask is the front by looking at the threading. The inside side of the mask should have crisscrossing threading. Both sides work but just make sure you remember which side is the front if you plan to reuse again without washing.

  3. Grab the mask by the loop (This is especially important if the mask has been exposed outside and has not been washed).

  4. Place a loop around each ear.

  5. Pull the bottom of the mask by the edges so it fits over your mouth and chin.

  6. Thoroughly wash your hands with soap and water.

  7. Avoid pulling the top of your mask down under your chin as this can expose the contaminated front to your nose, mouth, and rest of your face.

How to remove our face mask

  1. Thoroughly wash your hands with soap and water. Use hand sanitizer if you do not have access to soap and water. Avoid touching the front of the mask. Always consider the front of the mask contaminated. Only touch the ear loops.

  2. Grab both of the ear loops and gently lift and remove the mask away from your face.

  3. Be very careful where you place your mask after as the front of the mask is most likely contaminated. We highly recommend throwing the mask in the laundry and washing in hot water with detergent before reusing. 

  4. Thoroughly wash your hands with soap and water.

 

What is our mask made of?

Our masks are 100% Cotton that is comfortable and forms well to your face. Free of latex materials and fibers. 

Will the mask protect me from coronavirus?

Our masks do not protect you from the coronavirus. 

These are not medical-grade or surgical masks. 

Can I wash my mask?

Yes. Our masks are machine washable and dryer safe.

What is the best way to wash the mask?

Wash in warm water with detergent. We recommend washing the mask with like-colors prior to first use.

The mask size is a little big for me, is there anything I can do to make it fit better?

Our masks are one size fit most, so this is not as common. However, washing and drying the mask before wearing should create a better fit.

When is my order shipping? 

Orders are processed and shipped out within 24hrs with daily drop-offs at USPS except for Sunday due to USPS closure. 

Due to high volumes at USPS there may be delays with tracking statuses being updated.

We are also noticing instances where the item is in transit but USPS isn’t updating the tracking location until it arrives at the destination facility. 

My tracking says "Pre-Shipment," what does that mean? 

We create shipping labels and drop-off at USPS on the same day. If you have received a shipping confirmation then it has already been dropped off to USPS and is on the way. 

Refund Policy

With the current global situation, all sales and shipments are final. No Returns or Exchanges will be accepted due to sanitation reasons.

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